helpcenter

General

• Order

  • How do I request a receipt for my order?
  • How can I check the status of my order?
  • Is it possible to change my order?
  • How do I cancel an order?

• WIFI

  • What should I do if there are areas in my home where the Wi-Fi signal doesn't reach?
  • What is the difference between 2.4GHz and 5GHz?
  • What should I do if my Wi-Fi speed is slow?
  • What should I do if I forget my Wi-Fi password?
  • What should I do if my Wi-Fi connection suddenly drops?

• Account

  • Changing your password
  • I am not receiving my password reset email
  • How long are account verification emails and password reset emails valid?
  • How do I reset my password when I can't sign in?
  • I am having trouble logging in to system